- December 1, 2025
- Posted by: АРОУ
- Category: Publications
With the rapid expansion of cryptocurrency markets, disputes between users and crypto platforms are becoming increasingly common. Withdrawal issues, frozen accounts, technical failures and broker misconduct require qualified legal intervention. AROU provides full legal support in resolving disputes with crypto exchanges, brokers and wallet providers in Ukraine and the European Union.
Common Types of Disputes
We assist clients in cases involving:
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frozen or restricted accounts
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denied or delayed withdrawals
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lost or stuck digital assets
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breaches of user agreements
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smart contract and technical errors
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unfair commissions or hidden fees
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fraud by brokers or platform operators
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security breaches and unauthorized access
Legal Support in Exchange Related Disputes
AROU provides:
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analysis of platform rules and agreements
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drafting formal complaints and legal notices
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communication with exchange compliance teams
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support during AML and KYC procedures
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filing complaints with regulators and financial authorities
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participation in negotiations and mediation
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preparation for arbitration or litigation
Disputes with Brokers and Custodial Providers
Our services include:
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recovery of assets lost during custody
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violations of brokerage agreements
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margin trading errors
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unauthorized access to client funds
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failure of custodial providers to meet obligations
We rely on blockchain forensic tools to gather evidence.
Arbitration and Court Representation
If the dispute escalates, AROU represents clients:
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in international commercial arbitration
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in Ukrainian courts
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in courts across EU jurisdictions
We use technical evidence such as transaction logs, blockchain analytics and smart contract data.
Why Clients Choose AROU
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experience handling disputes with major global exchanges
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strong blockchain and fintech expertise
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proven record in asset recovery
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comprehensive representation in multiple jurisdictions
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tailored legal strategies
