- July 12, 2025
- Posted by: АРОУ
- Category: Publications
In the digital age, online ticket booking has become standard practice for most Ukrainians. Convenience, speed, and accessibility are its key advantages. However, with the development of e-commerce, fraud schemes in ticket sales have also increased. This article covers essential legal insights to help protect you from scammers and avoid unpleasant situations.
The Most Common Fraud Schemes in Online Ticket Sales
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Fake booking websites
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Sale of non-existent or counterfeit tickets
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Phishing attacks
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Secondary market manipulations (reselling the same ticket multiple times)
Legal Aspects of Online Ticket Sales
Legislation Regulating E-Commerce
In Ukraine, e-commerce is regulated by the Law of Ukraine “On Electronic Commerce” No. 675-VIII, the Civil Code of Ukraine, and the Law “On Consumer Protection”.
Key Legal Requirements
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The purchase agreement is concluded electronically
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The seller must provide full service information (date, time, refund terms)
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The user has the right to a refund under the law
Mandatory Details for Official Ticket Sellers
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Company name and legal address
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Contact information
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License or permit documents
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Privacy policy and data protection
How to Avoid Online Ticket Fraud
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Use only official or verified websites
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Check the domain name
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Ensure HTTPS is used
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Use trusted payment systems
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Review the refund policy before buying
What to Do if You Fall Victim to Fraud
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Contact your bank – you may request a chargeback
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Report to Ukraine’s cyber police (cyberpolice.gov.ua)
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Consult with a lawyer
Conclusions: How to Protect Yourself from Online Fraud
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Use only official carrier websites
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Verify compliance with Ukrainian law
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Avoid suspicious offers with big discounts
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Follow basic financial literacy
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Act quickly if fraud occurs
The Advocacy and Realtor Union of Ukraine will help you handle legal procedures, recover funds, and hold fraudsters accountable.
